btg99's commitment to responsible gaming
Keep entertainment enjoyable and safe — btg99 puts your wellbeing and security first and provides all the tools you need to play responsibly.
Why is responsible gaming important?
Online casino and betting can be a form of entertainment, but without the right approach it can have a negative impact on personal, family, and financial life. btg99 believes that gambling is only healthy when it is done for fun and within set limits.
In line with our responsible gaming policy, btg99 provides various tools and support to help every player make informed choices — from setting deposit limits to self-exclusion. We are here for you.
Remember: gambling is not a way to solve financial problems. It is for entertainment, and only play with money you can afford to lose without affecting your daily life. At btg99, we see responsible gaming not just as a policy but as a culture.
btg99 requires players to be
at least 21 years old.
Minors are not permitted to register.
Age verification and identity confirmation
btg99 verifies the age and identity of every new account to promote responsible gaming in Bangladesh. Only Bangladeshi citizens aged 21 or above may register on our platform.
- Age verification is mandatory at registration
- Access by minors is strictly prohibited
- Suspicious accounts are suspended immediately
- Protection advice available for parents and families
Our responsible gaming tools
Deposit Limits
Set a cap on how much you deposit per day, per week, or per month. Once a limit is set it takes effect immediately, and any increase takes effect after 24 hours.
Time-Out Break
Need a short break? Set a time-out from 1 day up to 6 weeks. During this period you will not be able to log in to your account or place any bets.
Self-Exclusion
If you need a longer break, you can exclude yourself for 6 months to 5 years or permanently. Your account cannot be reinstated while self-exclusion is active.
Session Time Control
Set a maximum duration for each gaming session. When the time is up, the system will automatically log you out so you do not lose track of time while playing.
Gaming History and Reports
View a full history of all your bets, wins, losses, and deposits. This information will help you review your own habits and make informed decisions.
24/7 Support Centre
If you feel that gambling is affecting your life, contact our Bengali-language live chat support team. We are here for you seven days a week, day and night.
Warning signs of problem gambling
If you notice the following signs, gambling may be becoming a problem and you should seek help now:
Watch for these signs
- Spending beyond your means and taking on debt
- Continuing to play to try to win back money you have lost
- Hiding your gambling from family and friends
- Prioritising gambling over work, family, or sleep
- Feeling restless or irritable when you cannot play
- Gambling with money meant for bills or essential expenses
- Trying to stop but being unable to do so
Core rules for safe play
Keep these rules in mind to play responsibly at btg99:
- Play only for entertainment and within your budget
- Do not keep playing in the hope of winning back money you have lost
- Set time and money limits before you start
- Do not play while drinking alcohol or under emotional stress
- Take regular breaks and get enough sleep
- Maintain your relationships with family and friends
- Do not treat gambling as a source of income
- If you think there is a problem, seek help right away
How to self-exclude
Give yourself a safe break in just a few simple steps:
Log in to your account
Log in to your btg99 account and go to the "Account Settings" menu. Look for the "Responsible Gaming" section there.
Choose your type of break
Select time-out (1 day to 6 weeks) or self-exclusion (6 months to 5 years or permanent) based on what you need.
Confirm your request
Your identity will be verified for security. Once confirmed, the break will take effect immediately.
Contact the support team
If you are unable to set it yourself, reach out via our 24/7 live chat support. Our Bengali-speaking team will guide you through the entire process.
Deposit limits and financial controls
Setting a deposit limit at btg99 is simple and takes effect immediately. You can set three types of limits:
Daily Limit
Set a maximum deposit amount for each day. Once the limit is reached, no further deposits can be made that day.
Weekly Limit
Place a cap on your total deposits for the week. Can be used together with a daily limit.
Monthly Limit
Set a budget for the entire month. The limit resets automatically at the end of each month.
Remember: reducing a limit takes effect immediately, but increasing a limit has a 24-hour waiting period. This protects you from making decisions in the heat of the moment.
Need support?
There is nothing to be ashamed of when talking about a gambling problem. Our trained Bengali-speaking support team is available 7 days a week, 24 hours a day.
- Contact us via live chat
- Email: [email protected]
- 24/7 support
btg99's commitment
We are more than just a betting platform — we are committed to providing players in Bangladesh with a safe, transparent, and responsible environment.
SSL Security
All transactions and personal data are protected with SSL encryption. Your data is never shared with third parties.
Fair Play
All our games use certified random number generators (RNG), ensuring every outcome is completely fair.
Fast Withdrawals
Withdrawals via bKash, Nagad, and Rocket are completed in as little as 15 minutes to 2 hours. Minimum withdrawal is ৳1,000.
Transparent Terms
All rules relating to bonuses, withdrawals, and accounts are written in plain English. No hidden conditions.
Common questions about responsible gaming
Stay with us to learn more or get help
Check our FAQ for more information on responsible gaming or go directly to btg99.