btg99 Terms and Conditions

1.1 Key Definitions

• "Platform" — The btg99.cam website and all its services, applications, and related content.
• "Member" or "User" — Any person who holds a registered account on the platform.
• "Account" — A member's personal btg99 profile, through which gaming and financial transactions are managed.
• "Wallet" — The virtual balance account linked to the member's account.
• "Bonus Funds" — Additional balance granted under promotional offers, which can be used subject to meeting specific wagering requirements.
• "KYC" — Know Your Customer — the identity verification process.

1.2 Applicable Law

btg99 is an international online gaming platform. Users of the platform are solely responsible for complying with the applicable laws and regulations of their own country. btg99 does not guarantee the legality of gaming in any specific jurisdiction.

2.1 Age and Eligibility Requirements

• To open an account with btg99, you must be at least 21 years of age.
• Use of the btg99 platform is strictly prohibited for minors.
• The date of birth provided at the time of account registration must be accurate and genuine.
• During the verification process, we may request documents proving your age.

2.2 Account Registration Rules

• Each person may open one account only. Multiple accounts ("multi-accounting") are strictly prohibited.
• All information provided at registration — name, address, mobile number, date of birth — must be accurate and up to date.
• If an account is registered with false or incorrect information, the account will be closed immediately and any funds held may be forfeited.
• It is the member's responsibility to keep their account password confidential.

2.3 Identity Verification (KYC)

btg99 may request documents to verify a member's identity at any time. A national identity card (NID), passport, or driving licence are accepted. Withdrawals may be put on hold until the KYC process is completed. This process is carried out to ensure the security of members' funds.

3.1 Deposit Rules

• Minimum deposit amount: ৳300 (the same across all methods).
• Accepted payment methods: bKash, Nagad, and Rocket.
• Deposits are generally credited to the account instantly.
• Members must use a payment account registered in their own name. Payments from third-party accounts are not accepted.
• All deposits are calculated in Taka (BDT).

3.2 Withdrawal Rules

• Minimum withdrawal amount: ৳1,000.
• Withdrawal processing time: 15 minutes to 2 hours.
• Withdrawal requests will only be sent to the payment method that was used for the deposit.
• Withdrawals may be delayed if KYC verification has not been completed.
• Additional verification may be required for unusual or suspicious withdrawal requests.
• Once a withdrawal has been approved, it cannot be cancelled.

3.3 Transaction Security

btg99 uses SSL encryption technology for all financial transactions. We will never ask members for their payment PIN or password under any circumstances. If anyone claims to be from btg99 and requests this information, it is fraud — please report it to our support team.

4.1 Welcome Bonus

• New members will receive a 120% bonus on their first deposit, up to ৳20,000.
• This bonus can be received once only and applies to the first deposit only.
• Before withdrawing bonus funds, a 25x wagering requirement must be met.
• Wagering requirement calculation: (deposit + bonus) × 25.
• An opt-in may be required at the time of deposit to claim the welcome bonus — see the promotions page for details.

4.2 VIP Cashback Program

• Bronze: Weekly cashback up to 0.3%.
• Silver: Weekly cashback up to 0.7%.
• Gold: Weekly cashback up to 1.0%.
• Members can advance to higher VIP tiers through regular gaming activity.
• Cashback is credited to the member's account every Monday.

4.3 General Bonus Terms

• One bonus cannot be used in combination with another bonus unless specifically stated.
• btg99 reserves the right to modify, suspend, or cancel any bonus offer at any time.
• If bonus abuse is suspected, btg99 reserves the right to investigate and cancel the relevant bonus.
• Each bonus offer has a specific expiry period — unused bonus funds will be cancelled after the expiry date.

5.1 General Betting Rules

• A bet that has been confirmed cannot be changed or cancelled.
• If a discrepancy appears in a bet result due to a technical error, btg99 reserves the right to void or review that bet.
• Winnings obtained by exploiting system or software errors will not be considered valid by btg99.
• In sports betting, the result of an event will be considered final only once confirmed from an official source.

5.2 Casino Game Rules

All casino games available on btg99 — including slots, live casino, and fishing games — are operated according to the rules of the relevant game provider. Games from Pragmatic Play, JILI, PG Soft, Spribe, Evolution Gaming, and other providers determine results through their own Random Number Generator (RNG) systems, which ensure fair play.

5.3 Sports Betting

Betting is available on cricket (BPL, IPL, T20 World Cup, ICC tournaments), football (FIFA World Cup and international leagues), kabaddi, and other sports. btg99 offers live betting, pre-match betting, and other betting options. In the event of a match being postponed or abandoned, btg99's specific policy will apply.

6.1 Fraud and Manipulation

• Any form of fraud, deception, or manipulation.
• Collecting bonuses using multiple accounts.
• Use of bots, automated software, or any other artificial means.
• Deliberately exploiting technical errors in the system.

6.2 Money Laundering and Illegal Activities

• Using the platform for money laundering purposes.
• Depositing funds obtained through illegal means onto the platform.
• Placing bets or managing accounts on behalf of third parties.
• Selling, transferring, or renting out an account.

6.3 Match-Fixing and Arrangement Betting

All forms of match-fixing, spot-fixing, or arrangement betting (including arbitrage betting that harms the platform) are strictly prohibited. If evidence of such activity is found, btg99 will void all related winnings and close the account.

7.1 Collection and Use of Personal Data

btg99 handles members' personal data with confidentiality. The data collected is used only for providing services, identity verification, fraud prevention, and meeting legal obligations. For more details, please read our Privacy Policy.

7.2 Data Security

We use industry-standard SSL encryption and security technology to protect members' data. However, complete security of data transmitted over the internet cannot be guaranteed. Members are responsible for keeping their login credentials confidential.

8.1 Service Interruptions

The btg99 service may be temporarily unavailable due to technical issues, maintenance, server outages, or other reasons. btg99 is not liable for any financial losses arising from such situations, though active bets will be reviewed appropriately.

8.2 Third-Party Services

btg99 uses services from third-party game providers and payment processors. btg99's liability for inconvenience caused by technical issues or policy changes from these third parties is limited.

8.3 Liability for Gaming Losses

There is a financial risk involved in gambling. btg99 is not responsible for financial losses arising from a member's gaming activity. Members use this platform of their own free will and at their own risk.

9.1 Account Closure by btg99

btg99 reserves the right to suspend or permanently close an account in the following circumstances:

• Violation of any clause of these Terms.
• Evidence of fraud or suspicious activity.
• KYC information being false or incomplete.
• By order of a court or legal authority.

9.2 Voluntary Account Closure by Member

Any member may request account closure at any time by contacting our support team. Any outstanding balance before account closure will be handled in accordance with the applicable terms and conditions.

10.1 Complaint Submission Process

For any dispute or complaint, first contact our support team via 24/7 live chat or email ([email protected]). Most disputes are resolved quickly and amicably.

10.2 Investigation and Decision

btg99 will review each valid complaint through a proper investigation. During the investigation, the relevant account or transaction may be temporarily suspended. btg99's decision will be considered final, however members may pursue applicable legal remedies.

11.1 Our Commitment

• btg99 provides self-exclusion and limit-setting features to protect members.
• If signs of problematic gaming appear, our support team will actively provide assistance.
• Account creation and operation by any person under the age of 21 is strictly prohibited.

11.2 Support and Resources

If you or someone you know may be struggling with gaming addiction, please read our Responsible Gaming page and contact our support team. Seeking help is a sign of strength.

12.1 Right to Make Changes

btg99 reserves the right to change, amend, or update these terms and conditions at any time. For any significant changes, we will post a notice on the platform.

12.2 Continued Use After Changes

Continued use of the platform after changes to the terms and conditions will be considered as your agreement to the new terms. The latest version of the terms will always be available on this page.

12.3 Contact

If you have any questions about these terms and conditions, contact our support team via 24/7 live chat or by email at ([email protected]). Our support team will respond in Bengali.