btg99 Privacy Policy

btg99 may collect the following types of information. Each type of collection has a specific and considered purpose:

• Identity information: Your name, date of birth, national ID number or passport details (for age verification).
• Contact information: Email address and, where applicable, mobile number.
• Financial information: bKash, Nagad or Rocket account numbers (for transaction processing). We never store your full PIN or password.
• Technical information: IP address, browser type, device details, cookie data, and logs of your activity on the platform.
• Usage information: Which games you played, how long you spent on the platform, betting history, and preference patterns.
• Support information: Your conversations with our customer service team via live chat or email.

We collect information in various ways:

• Directly provided: When you fill in registration forms, make deposits or withdrawals, or contact the support team.
• Automatically: Through cookies, web beacons, and similar technologies while you use our platform.
• From third parties: Through identity verification or fraud prevention services (when legally required).
• Payment processing: Transaction confirmation data from mobile banking services such as bKash, Nagad, and Rocket.

btg99 uses your information only for the following legitimate purposes:

• Account management: Creating, verifying, and keeping your account secure.
• Transaction processing: Completing deposits and withdrawals quickly and accurately. Our minimum deposit limit is ৳300 and withdrawal limit is ৳1,000.
• Legal obligations: Age verification (21+), fraud prevention, and compliance with responsible gaming policies.
• Service improvement: Data analysis to improve the platform experience.
• Communication: Important updates, security alerts, or support-related communications.
• Personalized experience: Providing promotions or bonus offers based on your preferences.

btg99 uses cookies and similar tracking technologies to improve platform functionality and personalize the user experience.

Types of cookies we use:

• Essential cookies: For maintaining login sessions and core platform functionality.
• Performance cookies: To monitor page load speed and identify technical errors.
• Functionality cookies: To remember your language preferences and personalized settings.
• Analytics cookies: To analyze platform usage statistics (without any personally identifiable information).

You can control or reject cookies through your browser settings. However, this may affect some platform functionality.

btg99 does not sell, rent, or commercially share your personal information. Information may be shared with third parties only in the following limited circumstances:

• Payment partners: Necessary information is shared with bKash, Nagad, and Rocket for transaction processing.
• Technology service providers: Trusted partners for hosting, security, and infrastructure services.
• Legal obligations: When required by court order, regulatory authority directive, or criminal investigation.
• Fraud prevention: Third-party verification services to ensure account security.

Any third party is bound by contract with btg99 and is required to follow standards consistent with this Privacy Policy.

btg99 applies industry-standard technical and organizational measures to protect your information:

• SSL encryption: All data transfers are secured with 256-bit SSL encryption.
• Secure servers: Your information is stored in protected data centers.
• Access control: Only authorized staff can access information on a need-to-know basis.
• Regular security audits: Regular audits are conducted to identify and address potential vulnerabilities.
• Two-step verification: An additional layer of verification to protect your account.

While we maintain the highest security standards, no transmission of information over the internet is completely risk-free. Always keep your password confidential and avoid logging in from unfamiliar devices.

btg99 stores your personal information only for as long as necessary:

• Active accounts: Information is retained for as long as the account remains active.
• Closed accounts: Retained for a defined period after account closure in accordance with legal and regulatory requirements.
• Transaction records: Financial transaction records may be retained for an extended period in accordance with legal obligations.
• Marketing preferences: Takes effect as soon as you unsubscribe.

After the specified period, your information will be securely deleted or fully anonymized.

As a btg99 user, you have the following rights:

• Right of access: You can find out what information we hold about you.
• Right to rectification: You can request that incorrect or incomplete information be corrected.
• Right to erasure: In certain circumstances, you can request that your information be deleted.
• Right to restriction of processing: In certain cases, you can request that processing of your information be limited.
• Right to portability: You can request your information in a structured format.
• Right to object: You can object to the use of your information for marketing purposes.

To exercise these rights, contact us at [email protected] or through our 24/7 live chat.

btg99 is a platform operated for persons aged 21 and above only. We do not intentionally collect any personal information from minors.

If we become aware that a minor has registered on our platform, we will immediately close that account and delete all associated information. Parents are advised to monitor their children's online activities.

If you have agreed to receive our promotional emails or marketing communications, we will send you relevant offers and updates. At any time you may:

• Unsubscribe by clicking the "Unsubscribe" link at the bottom of any marketing email.
• Change your communication preferences in your account settings.
• Stop marketing communications by notifying our support team.

Please note that opting out of marketing communications will not stop important account-related communications (transaction confirmations, security alerts).

btg99's servers and infrastructure may be located in various countries. When your information is processed or stored outside Bangladesh, we ensure that:

• Adequate data protection laws exist in that country, or
• Data protection is ensured through contractual obligations, or
• Internationally recognized security standards are being followed.

btg99 may update this Privacy Policy from time to time. For significant changes, we will:

• Update the "Last updated" date at the top of the page.
• Notify registered users by email.
• May display a notice when you log in to the platform.

Continued use of the platform after an update will be considered as consent to the new policy. We therefore recommend reviewing this Policy regularly.